The City of Alexandria employs various safeguards necessary to protect user information.

The entire site is on https to protect user data and privacy. This can be verified by the padlock in your address bar, and you can learn more about it here - https://en.wikipedia.org/wiki/Transport_Layer_Security. We strive to stay abreast of current standards and you can see our A rating from Qualys here - https://www.ssllabs.com/ssltest/analyze.html?d=shop.alexandriava.gov.

Physical access to our user data is restricted. The servers are located in a secure state-of-the-art facility, requiring badge identification to access the site. Access to the facility is granted on a least privilege basis and is revoked when no longer necessary.

Logical and digital access to the web application is monitored by our information security team through automated and manual methods. Multiple firewalls are in place to protect your data, and we continuously scan our network to ensure that our environment stays secure. We also require that all employees go through mandatory security training to further reduce the risk to any data you provide to us.

If you have any questions regarding security, please email security@alexandriava.gov.