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Alexandria City Hall
301 King Street
Alexandria, VA 22314
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VisitAlexandriaVA.com
City of Alexandria, Virginia © 1995-2018 City of Alexandria,VA and others
Shipping and Return Policy
Privacy Policy
Online Security
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V11.8.43.19397

The operator of this site (“Operator”) has built this site with TAM Intelliware, a division of Lode Data Systems, Inc. (“LDS”). As host of the site, LDS will have access to personal data and information that is collected by or provided to the site. LDS will manage all such data according to its Privacy Policy in order to protect the privacy of your information, and LDS provides access to the site according to its Terms of Service. By using the site, you accept and agree to be bound and abide by our Terms of Service and our Privacy Policy. If you do not agree, please do not access or use the site.

The content of the site is provided by Operator, and any purchase, agreement, communication, or other transaction you engage in via the site is solely between you and Operator. LDS is not responsible for the delivery or quality of any goods or services sold or advertised through this site. Any opinions or views expressed on this site do not necessarily reflect those of LDS, and LDS does not review, verify, endorse, or otherwise vouch for the content of this site, nor is LDS in any way responsible for the content of this site. LDS WILL NOT BE HELD LIABLE FOR ANY LOSS, DAMAGE, OR OTHER CLAIM ARISING AS A RESULT OF YOUR USE OF THIS SITE. LDS AND ITS LICENSORS DISCLAIM ANY WARRANTY OF TITLE OR ANY OTHER WARRANTIES FOR ANY OF OPERATOR’S OFFERING(S) OR ANY THIRD PARTY PRODUCT(S). Please see the Terms of Service for additional limitations and exclusions.

 Privacy Policy

PrivacyPolicy

Please visit https://www.alexandriava.gov/Legal to read the City of Alexandria's privacy policy.

 Security

SecurityPolicy

The City of Alexandria employs various safeguards necessary to protect user information.

The entire site is on https to protect user data and privacy. This can be verified by the padlock in your address bar, and you can learn more about it here - https://en.wikipedia.org/wiki/Transport_Layer_Security. We strive to stay abreast of current standards and you can see our A rating from Qualys here - https://www.ssllabs.com/ssltest/analyze.html?d=shop.alexandriava.gov.

Physical access to our user data is restricted. The servers are located in a secure state-of-the-art facility, requiring badge identification to access the site. Access to the facility is granted on a least privilege basis and is revoked when no longer necessary.

Logical and digital access to the web application is monitored by our information security team through automated and manual methods. Multiple firewalls are in place to protect your data, and we continuously scan our network to ensure that our environment stays secure. We also require that all employees go through mandatory security training to further reduce the risk to any data you provide to us.

If you have any questions regarding security, please email security@alexandriava.gov.

 Shipping and Return Policy

Terms and Conditions
The Alexandria Shop
City of Alexandria, Virginia

Thank you for placing your order online! Every purchase supports the programs of the City of Alexandria. The purchase of Historic Alexandria merchandise, event tickets and memberships supports the Office of Historic Alexandria, its divisions, and its mission.

Customer Service

If you need assistance, please contact Customer Service. A representative will contact you within one business day of your request.

Phone: 703.746.4760
Fax: 703.838.4270
Email: MuseumShops@AlexandriaVa.gov

Merchandise

Return/Refund Policy

If you are dissatisfied with your order for any reason, you can return your items for a refund or exchange. Refunds for items returned within 15 days of the purchase date will be credited in the full amount (excluding shipping charges) and with the same form as the original payment type. Any claims for a damaged order or missing items must be received within two business days of receipt of package.

When returning your order, please consider the following:

  • Items and packaging must be received in new condition
  • The original manufacturer's packaging must not be damaged
  • Return package must include copy of the sales receipt

Before returning a package you should contact Customer Service. Please mail your package in a prepaid, insured, traceable method using the address provided to you by Customer Service.

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled, however, you can return the item for a refund.

Shipping

All merchandise will be shipped via the U.S. Postal Service (USPS). Guests will have the choice of Express, Priority or Standard shipping. Rates will be based on weight and size of items, as well as the shipping location.

Event Registration

For all events, a PDF ticket will be sent to your registered email. Unless noted, this will be your "ticket" and your name will appear on the event registration list held at the museum door.

Cancellation/Refund Policy

All sales are final for any event ticket or program reservation.

While we do not offer refunds, if you or a person in your group can not attend, you are welcome to transfer to another person.  We prefer you call in advance to change the name, but it can also be done during check in.  Due to space restrictions, any last minute additions to your group must be confirmed before you arrive.

Weather Policy

In the event of inclement weather, certain events may be cancelled. This decision will be made by noon the day before the event.  Each person registered will be notified by email and you can also check the City's online calendar for closures and cancellations. Every effort will be made to reschedule an event; however, if a suitable date cannot be found, you will receive a full refund.

Tavern Overnights: If you cannot attend due to weather but the Tavern Overnight is not cancelled, the Museum will make every effort to reschedule your troop and you will receive all but a $25 (registration fee) refund if we are unable to find a suitable date for your group.

Additional Information

  • In accordance with state law, applicable sales tax will be added to orders shipped to addresses in Virginia. If you are ordering for a tax-exempt Virginia institution, please email or fax your order along with your sales-tax exemption certificate to Customer Service.
  • U.S. institutions (museums, libraries, etc.) may submit a Purchase Order to Customer Services via email or fax.
  • If you would like to order items for resale, please contact Customer Service for wholesale pricing and ordering information.

Museum Member Discounts

Museum membership entitles you to a discount on all Historic Alexandria merchandise online (excludes memberships, donations, and some event tickets). To redeem, log into your customer profile and the discounts will be applied at check out. You must have an active membership in the system for this to apply.

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